Lomond Home & Pet Care
Terms, Conditions and Guidelines (Homesitting)
Acceptance of the services of Lomond Home & Pet Care is deemed acceptance of our terms, conditions and guidelines and an agreement to pay our charges promptly.
Lomond Home & Pet Care is a home and pet care service. LH&PC makes no claims to offer veterinary services and any veterinary/medical concerns will be referred to the veterinarian of the client's choice. Where appropriate all pets must have a veterinarian and be currently vaccinated.
LH&PC have public liability insurance (£2,000,000) and maintain a policy of complete honesty and integrity. We hold animal, client and personal safety as top priority and honour confidentiality for both clients and company.
LH&PC reserve the right to deny service or terminate service because of safety concerns, financial concerns or inappropriate or uncomfortable conditions.
LH&PC will not normally accept shared responsibility with a second party for home/animal care. Visitors will not be allowed access to the home unless specific permission has been given by the client.
It shall be the responsibility of the client to provide all food, medication and other facilities necessary for the comfort and well being of their pet(s).
LH&PC will not accept third party bookings. Interviews must be conducted with home/pet owner.
LH&PC will not accept clients involved in acrimonious divorce proceedings, the client lives in a dangerous area or the client is outside the service area.
Indoor cats must stay indoors unless restrained by a lead or they regularly use a cat flap.
Pets will not be allowed to roam or allowed off leash, while out of doors, without the owners permission.
LH&PC will care for your pets, check home security, water indoor plants, put out refuse bins, and take in mail as part of our regular home/pet care service. Other matters may be attended to by agreement but may incur an extra charge.
LH&PC will not care for acutely ill animals or those with uncontrolled medical conditions such as epilepsy. We will not accept biting or aggressive animals and will not walk dogs which are unruly or untrained or that choke themselves on their lead.
LH&PC will make very effort to safeguard the security of your property and ensure the well being of your pet however we will not be held liable for any theft or damage to your property or injury/illness to your pet unless we can be shown to be negligent.
Whilst LHPC will make every possible effort to carry out requested services, curtailment/cancellation may occur as a result of illness/adverse weather/unforeseen circumstances. We strongly advise clients to have a backup care plan in place to cover such eventualities. LHPC will not accept responsibility for any financial losses occurred by clients where we have had to cancel an assignment in part or full due to any of the foregoing circumstances..
It is agreed that it is the clients responsibility to adequately insure the property and its contents and any pets and livestock with a reputable insurance company and that such insurance shall continue for the duration of any assignment. It is warranted that the property owner has arranged with their household insurer to extend the policy to cover losses incurred whilst there is a house sitter present. LHPC will not be held liable for any damage or injury caused by your pet. Clients will be held responsible for any damage caused by their pet(s) to the property of LHPC. This includes the property of the proprietor and any carers acting on behalf of LHPC.
LHPC must be advised if there will be external/internal audio/visual recording operating during the course of the assignment.
We reserve the right to either a) impose supplementary charges and/or b) terminate this agreement immediately without any liability on our part if a) there is material change in the nature of the assignment which could not have been reasonably foreseen by either party or b) the assignment does not match the clients original description and necessitates more time, responsibilities on the part of LH&PC.
▪ Under normal circumstances between the hours of 0800 and 2000 your homesitter will not be away from your property for any more than 3 hours maximum and one hour maximum between 2000 and 0800.
We accept cash or cheque only.
Cancellation charges may be imposed when an assignment is cancelled and in any event the deposit is non returnable.
NB. No assignment will be accepted by LHPC until a home visit has been carried out and arrangements/conditions are to the satisfaction of both client and LHPC.
The client should be aware that the assignment will only be regarded as confirmed when LHPC have notified the client, in writing, that the assignment has been accepted.
LHPC is located in Alexandria, West Dunbartonshire, Scotland.
Tel: 01389 606208 Mobile Tel : 07798 802038
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